FAQ
Straight answers before you order
- Consumer sample boxes ship within 48 hours of order for Nairobi addresses. Trade onboarding includes a tasting and can be operational within 7 to 14 days after agreement.
- Yes. Every menu lists allergens, and we offer vegetarian and halal-certified options. Tell us when you order and we will segment your meals during packing.
- Bank transfer, mobile money and card. Trade accounts can apply for 30-day net terms, subject to an approved credit check.
- Yes. We run a scheduled multi-drop service across Nairobi with consolidated invoicing and volume discounts.
- Contracts include a 30-day trial period and a 30-day termination clause. The sample box has no commitment at all.
- Each label carries a use-by date and reheat instructions. Meals are packed chilled; reheat until piping hot throughout. Your onboarding includes a reheat session for your team.
- Yes. Subscribers can pause, skip or cancel from the account page before the weekly cut-off. No fee.
- Trade drops run across Nairobi County. Mombasa is on our plan for trade clients; ask us about timing.